Purchase Order (edition 1 June, 2021).
1. Product selection and order.
1.1. The buyer chooses the product, guided by illustrations, description and information on the availability of goods on the pages of the online store "Replika" (further: Store) by the address on the Internet https://replik.ru
1.1.1. The buyer independently determines its size by reading the product description, supporting articles on our website or consulting with the Store.
1.1.2. Facebook Instagram, WhatsApp (WhatsApp), Viber (Viber), Telegram (Telegram), via SMS, via groups in social networks (Vkontakte, Facebook, Instagram).You can also use any method to request adjustments to already placed orders (add/exclude items from the order, change the payment and delivery method).
1.1.3. When product(s) are selected in the online store https://replik.ru, the Buyer puts them in the Shopping cart. The Buyer may request assistance of the Store during ordering, the Store will immediately respond and advise the Buyer. The buyer independently fills in the fields required for placing an order on the website of the Store, agrees with the Purchase Order and its integral parts and clicks the Order button, which confirms and completes his order. The Store does not accept orders verbally by phone, through messages in messengers or by e-mail, since with this method the responsibility for the data in the order and the work with them would lie with the Store.
1.1.4. The name and address of the recipient for orders to Russia must be filled in with Cyrillic letters (in Russian), and for delivery to other countries (except Russia) with Latin (in English). This applies to Kazakhstan, Belarus and others, despite the use of Russian in these countries, postal addresses must be filled in with Latin letters. This applies to countries of Asia and the Middle East that have their own alphabet; postal addresses must be filled in with Latin letters. In case of violation, we may cancel the order and ask you to make it again in accordance with the rules.
1.1.5. The Russian post parcel registration application does not allow the use of diacritical characters (ö, ì, ß, etc.). Please do not use these characters in the address and name, in order to avoid the possibility of errors when we register your order. Otherwise, the buyer is responsible for the parcel returned by the carrier (pays for re-delivery after specifying the address).
1.1.6. An order is considered to be made when it is assigned a serial number, and an invoice is sent to the buyer in any form. By sending the invoice to the Buyer, the Store confirms that the order is accepted, the goods are in stock and will be transferred to the buyer after payment. At the same time, the goods are reserved in the Store warehouse, and become unavailable for other customers.
1.2. By placing an order, the buyer confirms that he has the opportunity to pay for the goods before the end of the reserve period (also see paragraph 1.2.2) and will accept the goods, taking into account the delivery time. From the moment the buyer makes an order, He enters into a legal relationship with the Store and is obliged to comply with this Order.
1.2.1. The buyer must obtain the invoice-letter (or to contact the store if nothing is receipt within 1 hour after ordering), pay for the order according to the invoice and to take (pick-up) the ordered goods.
1.2.2. When the Buyer places an order, the goods are withdrawn from the free sale to the reserve, that is, they are waiting for payment. The reserve for each order lasts 1 calendar day and can be extended at the request of the Buyer. Reservation for more than 7 calendar days is not possible. If the order is not paid untill the end of the reserve period, it will be canceled, and the goods returned for open sale. The Store notifies the Buyer by email.
1.2.3. The Buyer can cancel the order at any time, including indirectly (by mean of non-payment). The absence of objective reasons for the Buyer's refusal is a violation of paragraph 1.2 of this Purchase Order and may lead to the termination of the relationship with this Buyer or limit the list of goods allowed for reservation.
1.2.4. The Buyer is obliged to enter the correct and complete data of the recipient, allowing for delivery. Correction or replacement of the address in the order, canceling an order or combining it with another order can be done if the tracker has not yet been assigned. After assigning a tracker to the order, the store can deduct 50% of the delivery cost, but not less than 2€ for the administration, assembly and packaging of the order. If the order is sent, making changes is not economically profitable. It will be cheaper to receive the order at that address or wait for the return and pay for the delivery again.
1.3. If possible, the purchase currency should correspond to the currency of the country to which delivery is made. The Store, in turn, applies settings on the website that determine the Buyer's country and recommend the language and settings to it. If the Buyer made and paid for the order in a currency different from the currency of the destination country (accidentally or intentionally, including using technical means, network services and settings), the Store may require that you pay the exchange difference or refuse to fulfill the purchase and sale agreement with a full refund funds to the buyer.
2. Payment and delivery.
2.1. Payment and delivery methods depend on the delivery address and the selected payment-delivery combination. Other dependencies are possible.
2.1.1. The list of countries and regions proposed at checkout is not exhaustive. It was created with the goal of being convenient for customers from countries that use our site most often, based on many years of sales statistics. If you did not find your country or region in the list, just write or call us, we will add it to the list and you will place an order!
2.2. All available payment and shipping methods, as well as shipping costs, are offered to the buyer in his Shopping Cart, if the Delivery Address block is completely filled in.
2.2.1. The Store offers free shipping within Moscow and St. Petersburg (according to SDEK delivery map and not the administrative division) to any SDEK pick-up office. To get this shipping method, the amount of the order must be 2.000 RUB or more and the order must be paid in any way available for this type of delivery.
2.2.2. The Store offers free shipping within the Russian Federation to a post office or SDEK pick-up office. To get this shipping method, the amount of the order must be 7.000 RUB or more and the order must be paid in any way available for this type of delivery. The Store accepts the Buyer's wishes for the delivery method, but the Store makes the final choice of the delivery method independently, evaluating the cost and the possibility of delivery to the specified address.
2.2.2. The Store offers free shipping worldwide by mail. To get this shipping method, the amount of the order must be 12.000 RUB (≈150€) or more and the order must be paid in any way available for this type of delivery. Delivery is carried out by a regular registered (trackable via the internet) parcel.
2.3. All orders must be paid in full before they are shipped (except for the conditions of clause 2.3.1). We do not send the goods with payment on delivery (except for the conditions of clause 2.3.1).
2.3.1. If the Buyer chose to pay in cash, the payment of the order takes place at the time of receipt of the goods on hand. Cash payment is available not for all delivery methods and regions (now only for Moscow and St. Petersburg). The buyer cannot refuse to pay for delivery that has already begun (according to part 4 of article 497 of the Civil Code of the Russian Federation).
2.3.2. If the Buyer has chosen to pay by installments or on credit, then payments for the order are made under an agreement with the bank (usually the first payment must be made a month after the order) and for the details provided by the bank; the store ships the goods the day after the customer has entered into an agreement with the bank (signed documents by his hand). Payment by installments or credit is available for certain delivery methods and regions (only paid delivery in Russia); and the order should be more expensive than 3500 RUB.
2.4. The Store sends orders to the Buyers within 2 (two) business days following the day of payment (if payment is received before 17:00 Moscow time). Saturdays, Sundays and public holidays are not business days (please keep this in mind when placing your order). We do answer your questions, assemble orders, but do not ship them on non-business days.
2.5. The Store does not deliver the goods on the day of the order.
2.6. The Store may offer other payment and shipping methods for an additional fee at the buyer's request.
3. Guarantees and returns.
3.1. The Store guarantees that all the goods fully and in detail correspond to their description and images on the website.
3.2. The Store guarantees that all products displayed on the website replik.ru are available at the warehouse in Russia, are the property of the Store and shipped immediately after payment in the terms described in the p. 2.4 of these Rules.
3.3. The Store advises on the history, quality, use experience (if there is information about the use) of the goods sold and provides support to the Buyer before and after the purchase.
3.4. The Store never intentionally gives the Buyer one thing instead of another. If the Buyer notices a discrepancy between the ordered and recieved goods, he has the right to demand the Store to remedy the discrepancy. The Store is ready to answer any Buyer's questions during working hours.
3.5. The Store takes responsibility for defective goods in accordance with the current legislation.
3.5.1. The absence of an integral part of the goods, a clear violation of the color (stain), damage to the goods at the first treatment as a result of hidden damage or deficiencies should be recognized as a defect. Minor (that is, do not affect the performance properties and do not go beyond the historical accuracy) differences in color, details, materials are not considered a defect.
3.5.2. The size of the clothes shipped to the buyer corresponds to the specified in the invoice-letter. The discrepancy between the dimensional marking of the goods and the size specified in the invoice-letter can be recognized as a dispatch error (except in cases when there's no marking on the product or size is only on the packaging, not the product itself). The Store is not responsible in cases when the specified size does not correspont to the Buyer's dimensions.
3.6. The Buyer can return the goods of proper quality within 14 days after receiving it (from the courier, from the local post office, etc.): the Buyer has 14 days to make a decision and dispatch, including the day of reciept.
3.6.1. The buyer is not obliged to explain the reasons for the return.
3.6.2. The Buyer takes the expences to return the goods to the Store (by mail, courier). In case of a defect or dispatch error, the cost of return of the goods can be refunded to the Buyer after the goods are received by the Store and the defect/error is verified.
3.6.3. After the return of the goods of proper quality, the Buyer will receive one of the refunds below (you need to choose and give consent).
18.104.22.168. A similar product of proper quality and taking into account the wishes of the Buyer will be sent to the Buyer.
22.214.171.124. Any other goods in the amount of the returned (only if available) will be sent to the Buyer.
126.96.36.199. The buyer will receive the cost of the goods in the same way he paid for the order.
3.6.4. When the Buyer returns the goods of proper quality, the amount of compensation will be reduced by the cost of delivery.
3.6.5. Delivery of new goods instead of defective or sent by mistake is the expense of the Store.
4. Discounts and wholesale.
4.1. Discount can reach 7% for the amount of 20,000 RUB but depends on the goods in the order.
4.2. If the price of any item in the order exceeds half the total amount, the discount can not be provided.
4.3. We offer wholesale prices in our Store. A discount on some products can reach 50% for bulk purchase. Wholesale prices are valid for orders worth at least 30,000 rubles and only in case of purchase:
1) 1 piece each size of one kind of clothing;
2) 10 pieces of the same items with a retail price below 1000 p. per piece.
3) 5 pieces of identical items with a retail price between 1000 to 3000 rubles per piece.
When assigning wholesale prices, the Store may present other requirements aimed to the organization of a constant turnover and preventing a single purchase at a reduced price.
4.4. We offer our products on a commission under a monetary guarantee. In this case, the Commission Agent (Buyer) receives the goods in the amount of 30,000 rubles without restrictions on the number and by wholesale price — for sale to his customers. Cash guarantee (cost of goods) keeps by the Consignor (Store). The Commission Agent has the right to return the goods in case they were not sold at the end of the sales period (6 months or a year) at the same price at which he received it.
5. Rights and obligations.
5.1. This Purchase Order is the universal contract between the online store "Replika" (Store) and the Buyer.
5.2. At the request of the Buyer, the contract may be executed in writing. The contract can be concluded with both physical and legal persons.
5.3. The Buyer is responsible for the consequences of using the goods transferred to his property. In particular, the use of them for not their intended purpose, both from a technical and moral point of view. The store forms an assortment of products, solely guided by the demand for them. The store does not use its products to promote any political ideas or movements, and does not pursue any ideological goals.
6.1. The following legal notices are an integral part of this Purchase Order: Personal Data Protection and Payment Security.