Sale Rules (edition 28 July, 2018).
1. Product selection and order.
1.1. The buyer chooses the product, guided by illustrations, description and information on the availability of goods on the pages of the online store "Replika" (further: Store)by the address on the Internet https://replik.ru
1.1.1. The buyer independently determines its size by reading the product description, supporting articles on our website or consulting with the Store.
1.1.2. Communication with the Store takes place by email, phone, WhatsApp messenger, SMS, through groups in social networks (Vkontakte, Facebook, Instagram). For already placed orders issues (add/exclude items from the order, payment and delivery questions) only by e-mail. We do not communicate by SMS and do not respond to SMS messages.
1.1.3. After choosing a product in the online Store, the Buyer places an order in any way convenient for him: puts products in the Shopping Cart on the site https://replik.ru and makes an order or contacts the Store in any other way.
1.1.4. An order is considered to be made when it is assigned a serial number, and an invoice is sent to the buyer in any form. By sending the invoice to the Buyer, the Store confirms that the order is accepted, the goods are in stock and will be transferred to the buyer after payment. At the same time, the goods are reserved in the Store warehouse, and become unavailable for other customers.
1.1.5. The cost of processing and delivery of the same orders made through various communication channels (for example, on the website and by phone/SMS) may differ.
1.2. By placing an order, the buyer confirms that he has the opportunity to pay for the goods before the end of the reserve period (also see paragraph 1.1.6) and will accept the goods, taking into account the delivery time. From the moment the buyer makes an order, He enters into a legal relationship with the Store and is obliged to comply with these Sale Rules.
1.2.1. The buyer must obtain the invoice-letter (or to contact the store if nothing is receipt within 1 hour after ordering), pay for the order according to the invoice and to take (pick-up) the ordered goods.
1.2.2. Reservation of goods for each order is possible for 3 calendar days and can be extended at the request of the Buyer. Reservation for more than 7 calendar days is not possible. At the end of the reserve period, the order is canceled, and the goods are returned for open sale. The Store notifies the Buyer by email.
1.2.3. The Buyer can cancel the order at any time, including indirectly (by mean of non-payment). The absence of objective reasons for the Buyer's refusal is a violation of paragraph 1.1.5 of the Sale rules and may lead to the termination of the relationship with this Buyer or limit the list of goods allowed for reservation.
2. Payment and delivery.
2.1. Payment and delivery methods depend on the delivery address and the selected payment-delivery combination. Other dependencies are possible.
2.2. All available payment and shipping methods, as well as shipping costs, are offered to the buyer in his Shopping Cart, if the Delivery Address block is completely filled in.
2.2.1. The Store offers free shipping worldwide to a post office or SDEK pick-up office. To do this, the amount of the order must be 9.000 RUB (≈$150) or more and the order must be paid in any way available for this type of delivery.
2.2.2. The Store offers free shipping within Moscow and St. Petersburg (according to SDEK delivery map) to any SDEK pick-up office. To do this, the amount of the order must be 1.000 RUB (≈$15) or more and the order must be paid in any way available for this type of delivery.
2.3. All orders must be paid in full before they are shipped (except for clause 2.4). We do not send the goods with payment on delivery.
2.4. If the Buyer chose to pay in cash, the payment of the order takes place at the time of receipt of the goods on hand. Cash payment is available not for all delivery methods and regions (now only for Moscow and St. Petersburg).
2.5. The Store sends orders to the Buyers on the next working day after payment, not counting the day of payment (if payment is received before 17:00 Moscow time).
2.6. The Store does not deliver the goods on the day of the order.
2.7. The Store may offer other payment and shipping methods for an additional fee at the buyer's request. Including delivery on the day of the order.
3. Guarantees and returns.
3.1. The Store guarantees that all the goods fully and in detail correspond to their description and images on the website.
3.2. The Store guarantees that all products displayed on the website replik.ru are available at the warehouse in Moscow, are the property of the Store and shipped immediately after payment in the terms described in the cc. 4.1 and 5.1 of these Rules.
3.3. The Store advises on the history, quality, use experience (if there is information about the use) of the goods sold and provides support to the Buyer before and after the purchase.
3.4. The Store never intentionally gives the Buyer one thing instead of another. If the Buyer notices a discrepancy between the ordered and recieved goods, he has the right to demand the Store to remedy the discrepancy. The Store is ready to answer any Buyer's questions during working hours.
3.5. The Store takes responsibility for defective goods in accordance with the current legislation.
3.5.1. The absence of an integral part of the goods, a clear violation of the color (stain), damage to the goods at the first treatment as a result of hidden damage or deficiencies should be recognized as a defect. Minor (that is, do not affect the performance properties and do not go beyond the historical accuracy) differences in color, details, materials are not considered a defect.
3.5.2. The size of the clothes shipped to the buyer corresponds to the specified in the invoice-letter. The discrepancy between the dimensional marking of the goods and the size specified in the invoice-letter can be recognized as a dispatch error (except in cases when there's no marking on the product or size is only on the packaging, not the product itself). The Store is not responsible in cases when the specified size does not correspont to the Buyer's dimensions.
3.6. The Buyer can return the goods of proper quality within 14 days after receiving it (from the courier, from the local post office, etc.): the Buyer has 14 days to make a decision and dispatch, including the day of reciept.
3.6.1. The buyer is not obliged to explain the reasons for the return.
3.6.2. The Buyer takes the expences to return the goods to the Store (by mail, courier). In case of a defect or dispatch error, the cost of return of the goods can be refunded to the Buyer after the goods are received by the Store and the defect/error is verified.
3.6.3. After the return of the goods of proper quality, the Buyer will receive one of the refunds below (you need to choose and give consent).
188.8.131.52. A similar product of proper quality and taking into account the wishes of the Buyer will be sent to the Buyer.
184.108.40.206. Any other goods in the amount of the returned (only if available) will be sent to the Buyer.
220.127.116.11. The buyer will receive the cost of the goods in the same way he paid for the order.
3.6.4. When the Buyer returns the goods of proper quality, the amount of compensation will be reduced by the cost of delivery.
3.6.5. Delivery of new goods instead of defective or sent by mistake is the expense of the Store.
4. Discounts and wholesale.
4.2. Discount can reach 7% for the amount of 20,000 RUB but depends on the goods in the order.
4.3. If the price of any item in the order exceeds half the total amount, the discount can not be provided.
4.4. We offer wholesale prices in our Store. A discount on some products can reach 50% for bulk purchase. Wholesale prices are valid for orders worth at least 30,000 rubles and only in case of purchase:
1) 1 piece each size of one kind of clothing;
2) 10 pieces of the same items with a retail price below 1000 p. per piece.
3) 5 pieces of identical items with a retail price between 1000 to 3000 rubles per piece.
When assigning wholesale prices, the Store may present other requirements aimed to the organization of a constant turnover and preventing a single purchase at a reduced price.
4.5. We offer our products on a commission under a monetary guarantee. In this case, the Commission Agent (Buyer) receives the goods in the amount of 30,000 rubles without restrictions on the number and by wholesale price — for sale to his customers. Cash guarantee (cost of goods) keeps by the Consignor (Store). The Commission Agent has the right to return the goods in case they were not sold at the end of the sales period (6 months or a year) at the same price at which he received it.
5. Rights and obligations.
5.1. These Sale Rules are the universal contract between the online store "Replica" (Store) and the Buyer.
5.2. At the request of the Buyer, the contract of sale may be executed in writing. The contract can be concluded with both physical and legal persons.